Return and Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lovauu.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lovauu.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lovauu.com.

Once your Lovauu order is shipped, you will receive a tracking code via email. Simply copy the tracking code from the email and return to Lovauu's website. Navigate to the "Tracking" section in the header and paste your tracking code to monitor the shipping progress of your product right to your doorstep.
Lovauu conducts a thorough quality check within 2 days of purchase for enhanced service. Shipping usually takes 5-7 days, but post-COVID-19, we advise customers to expect delivery within 5-10 days, with our standard delivery timeframe being 4-7 days, sometimes less, depending on your location. Don't forget to check our customer feedbacks for insights into our service reliability and product satisfaction.
Lovauu prioritizes strong customer support, providing various contact options within our store. For urgent inquiries or important matters, customers can reach out to our support service via email at info@lovauu.com Alternatively, simply click on the contact link in the top header of our store to send us an email. For real-time assistance, engage with our live chat feature on our store. We're here to help!
At Lovauu, the security of online transactions is a top priority, aligning with the laws and regulations of the United States. Our website employs robust encryption protocols, ensuring the confidentiality and integrity of your personal and payment information throughout the entire transaction process. Additionally, we utilize secure payment gateways to further protect your financial data. Our commitment to customer privacy and security is in accordance with U.S. laws, and we consistently update our security measures to meet industry standards, providing a safe and compliant online shopping experience.
At Lovauu, we aim for transparency and simplicity in our pricing. While we offer free shipping on all orders, it's important to note that additional costs such as taxes or customs fees may apply based on your location and local regulations. We want our customers to have a clear understanding of potential additional charges, ensuring a smooth and informed shopping experience. Feel free to check with your local customs office for specific details related to your area.