FAQs

Once your Lovauu order is shipped, you will receive a tracking code via email. Simply copy the tracking code from the email and return to Lovauu's website. Navigate to the "Tracking" section in the header and paste your tracking code to monitor the shipping progress of your product right to your doorstep.

Lovauu conducts a thorough quality check within 2 days of purchase for enhanced service. Shipping usually takes 5-7 days, but post-COVID-19, we advise customers to expect delivery within 5-10 days, with our standard delivery timeframe being 4-7 days, sometimes less, depending on your location. Don't forget to check our customer feedbacks for insights into our service reliability and product satisfaction.

Lovauu prioritizes strong customer support, providing various contact options within our store. For urgent inquiries or important matters, customers can reach out to our support service via email at info@lovauu.com Alternatively, simply click on the contact link in the top header of our store to send us an email. For real-time assistance, engage with our live chat feature on our store. We're here to help!

At Lovauu, the security of online transactions is a top priority, aligning with the laws and regulations of the United States. Our website employs robust encryption protocols, ensuring the confidentiality and integrity of your personal and payment information throughout the entire transaction process. Additionally, we utilize secure payment gateways to further protect your financial data. Our commitment to customer privacy and security is in accordance with U.S. laws, and we consistently update our security measures to meet industry standards, providing a safe and compliant online shopping experience.

At Lovauu, we aim for transparency and simplicity in our pricing. While we offer free shipping on all orders, it's important to note that additional costs such as taxes or customs fees may apply based on your location and local regulations. We want our customers to have a clear understanding of potential additional charges, ensuring a smooth and informed shopping experience. Feel free to check with your local customs office for specific details related to your area.